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Terms & Conditions
Welcome to our online store! MOOSE, which is a subsidiary of Brandix Lanka Ltd, provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Shipping and returns
It's always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below
Shipping Methods and Rates
We have an Island wide free shipping policy for Sri Lanka. For international orders standard courier charges apply.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). We kindly ask that you anticipate 3-5 business days for standard shipping in Sri Lanka.
International shipping is carried out via courier according to standard terms and conditions of the representative companies. Courier charges to different destinations apply according to the weight and dimensions of the order and the course of duration taken for delivery varies according location. We take every effort to convey you the estimated times of arrivals and tracking of ordered packages through courier service providers.
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM M-Th and 11am Friday will not be processed until the next business day.
If you want to check the status of your order, please use the order number generated while order confirmation was given, and send us an email and we will get back to you with the status. If you have questions about your order, please call us at +94 763 466 673 or email us at Customer Service or email via email@example.com
Change Submitted Orders
If you need to change an order you have already placed, please contact a Moose Customer Representative at +94 763 466 673 or email us at Customer Service or email via firstname.lastname@example.org and we will get back to you on the possibility of the same.
Report Order Problem
If your order is missing a product, contains a damaged item, or other concern, please contact a Moose Customer Representative at +94 763 466 673 or email us at email@example.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
Returns and Exchanges
Should you ever buy anything from us that is damaged or is not the correct size for you, you may return any of our products, intact in original packaging and tags, for a full 100% money-back guarantee.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you should need further information regarding the return of any Moose products, please do not hesitate to call us at +94 763 466 673 and it would be our pleasure to assist you however we could.
We only exchange products purchased on our website. Any products purchased from a third party outlet, exchange would depend on their terms and conditions.
When you visit MOOSE or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of MOOSE or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of MOOSE, with copyright authorship for this collection by MOOSE, and protected by international copyright laws.
MOOSEs trademarks and trade dress may not be used in connection with any product or service that is not MOOSE’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MOOSE. All other trademarks not owned by MOOSE or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MOOSE or its subsidiaries.
License and Site Access
MOOSE grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of MOOSE. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of MOOSE. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MOOSE and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing MOOSEs name or trademarks without the express written consent of MOOSE. Any unauthorized use terminates the permission or license granted by MOOSE. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of MOOSE so long as the link does not portray MOOSE, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any MOOSE logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Membership Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. MOOSE and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, Comments, emails and Other Content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. MOOSE reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant MOOSE and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant MOOSE and its associates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify MOOSE or its associates for all claims resulting from content you supply. MOOSE has the right but not the obligation to monitor and edit or remove any activity or content. MOOSE takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of Loss
All items purchased from MOOSE are made pursuant to a shipment contract.
This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
MOOSE and its associates attempt to be as accurate as possible. However, MOOSE does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by MOOSE itself is not as described, your sole remedy is to return it in unused condition. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY MOOSE ON AN "AS IS" AND "AS AVAILABLE" BASIS. MOOSE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MOOSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOOSE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM MOOSE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MOOSE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting MOOSE, you agree that the laws of the Democratic Socialist Republic of Sri Lanka, without regard to principles of conflict of laws, will govern these conditions of Use and any dispute of any sort that might arise between you and MOOSE or its associates.
Any dispute relating in any way to your visit to MOOSE or to products you purchase through MOOSE shall be submitted to confidential arbitration in Democratic Socialist Republic of Sri Lanka except that, to the extent you have in any manner violated or threatened to violate MOOSEs intellectual property rights, MOOSE may seek injunctive or other appropriate relief in any state or federal court in the state of Democratic Socialist Republic of Sri Lanka and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site Polices, Modification, and Severability
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to MOOSE. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.