Exchange Policy

 

Online Purchase

To exchange an online purchase please fill in the product return form through the website within 14 days of receiving it, mentioning the exchange details required in the comments section of the form. We exchange the product for any damages with free delivery,  for size issues we do a free exchange for one time and Should you exchange for any other reason such as color exchange or style exchange, the standard delivery fee will apply. To exchange successfully the product must be in resalable condition, with packaging intact and inclusive of invoice.

 

In-Store Purchase

If you have bought a Moose Clothing Company product at a leading retailer please adhere to the retailer’s return policy.

 

Cancel Order

If you have placed an order on our website and have changed your mind about it, please fill in the product return form, mentioning the reason as order error. If we have not shipped the item yet, no worries it is like you never placed the order. In the event that the order has been dispatched, we will guide you on the best way to proceed. If you have received the order and want to cancel it, this is unfortunately something we will not be able to accommodate. In this case, please follow general exchange policies.


*Our hotline (+94 763 466 673) is active from 9 AM to 5 PM on weekdays, with the exception of public and company holidays.

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